Refund Policy
Welcome to Luxe Time Pieces! We take great pride in providing you with the finest luxury watches. If you're not completely satisfied with your purchase, we're here to help. Please read our refund policy carefully to understand your rights and our obligations.
Returns
- You have 14 days from the date of receipt to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Please ensure that the watch has not been worn, altered, or damaged. Any signs of wear or tampering may result in a refusal of your return request.
- To initiate a return, please contact our customer service team at [your contact email] with your order number and reason for return. We will provide you with instructions on how to return your item.
Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
- Please note that shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- If you have not received your refund within the stated timeframe, please contact your bank or credit card company as processing times may vary.
Exchanges
- We only replace items if they are defective or damaged. If you need to exchange a watch for the same item, please contact us at [your contact email] with your order number and details of the issue.
- Exchanges are subject to the availability of the item.
Non-Refundable Items
- Customized or personalized items are not eligible for returns or refunds unless they are defective or damaged.
- Gift cards are non-refundable.
- Watches purchased on sale or with a discount code may only be exchanged and are not eligible for refunds.
Return Shipping
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
- We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding our refund policy, please don't hesitate to reach out to us at [your contact email]. We are committed to providing excellent customer service and will do our best to assist you.
Thank you for shopping with Luxe Time Pieces!